Designing, fabricating, installing, testing, commissioning and maintaining systems which meet or exceed our clients expectations requires an ongoing Quality Process. There is no one department or position who is responsible for “quality”. Everyone at AVC takes responsibility for a quality product. This is possible due to the high level of training and certification required of AVC staff. The sales and technical staff at AVC hold InfoComm Certifications at a rate far in excess of the highest standard recognized by InfoComm, that being the Diamond Level AV Solutions Provider. We train our staff to build in accordance with internationally recognized “best practices” as outlined by InfoComm. Collaborative design, crosschecking of engineering work, review of installation work to ensure “best practice” fabrication as well as thorough testing and commissioning lead to systems which work at the highest level of reliability.

Training, building to industry standards and best practices, more training, certifications and more training result in systems which work on Day 1 and on Day 1000. AVC currently has 76% of our Technical and Sales staff with at least the basic CTS. Out of 25 people, we also have 4 CTS-I and 4 CTS-D and one INCE.

Simply KNOWING HOW to build quality systems doesn’t mean that a firm DOES build quality products. Commitment to Quality must be a core value, pervasive throughout the company, communicated from top to bottom and bottom to top. It takes this kind of dedication to deliver the best results possible for the client.

The Quality Process at AVC results in such high quality systems that recently AVC has extended the warranty on our workmanship to Three Years, a level unprecedented in the AV industry.

Inherent to the AVC business model is a five phase process of delivery. AVC was founded on, and our business model is structured around, providing systems that are pre-built, pre-wired, programmed and tested for functional performance in our assembly and fabrication facilities prior to shipment to the site. This process, together with proactive client communication and involvement, is designed to ensure the recommended systems design, functional specification, operational characteristics, facility requirements and implementation meet or exceed expectations and provide the highest degree of quality, reliability and efficiency in the deployment of complex systems. Client meetings in person, through videoconference or audio conference are regularly scheduled to inform the client of project status, verify the condition of related work by others, identify and discuss critical milestones and resolve open issues. Weekly email updates are sent to client contacts to keep them informed of progress or any issues which might hinder the completion schedule. Any issues that have not been resolved through the typical AVC problem resolution process are raised in the meetings and appropriate resources applied to resolve the problem. The following graphic describes the five phases of the AVC process.